Solutions · Healthcare

Every patient reminder, on time.

Appointment reminders, test-result notifications, and prescription pickups — sent with the privacy and compliance care healthcare requires.

Sender IDs

MACKHAM
Alphanumeric · submitted today
Pending approval
MACKHAM-ALERT
Alphanumeric · approved · 2 days ago
Approved
CASH4U
Alphanumeric · rejected
Rejected
Prohibited keyword in sender name. Resubmit with a different name.

Privacy first

SMS is not an encrypted channel. Keep identifiers and instructions in the message, never results, diagnoses, or clinical detail. "Your results are ready — please collect them" is appropriate. "Your HIV test is negative" is not.

What a patient receives

Three messages that save a phone call, without saying too much.

STNICHOL

DND corridor

Reminder: Your appointment is tomorrow at 11am with Dr Ogundipe.

STNICHOL

DND corridor

Your test results are ready. Please collect them at reception during office hours.

STNICHOL

DND corridor

Your prescription is ready for pickup at the hospital pharmacy.

Workflow

From booking to follow-up.

The pattern most clinics and hospitals settle into. Every message is transactional — DND-corridor routing applies, so reminders reach every patient.

01
Booking captured
From your booking system
A new appointment is created with the patient's phone number, date, time, and doctor. The phone number is normalized to E.164 on intake.
02
Day-before reminder
Automated
A reminder goes out 24 hours before the appointment. One segment, DND-compliant. 'Your appointment is tomorrow at 11am with Dr Ogundipe.'
03
Same-day updates
As needed
Delays, rescheduling, or confirmation that the doctor is ready. Only sent when there's a genuine change.
04
Post-visit
Optional
Prescription-ready or results-ready alerts after the visit. Sent with careful handling of what goes into the body — identifiers only, never results or diagnoses.

Confidentiality in practice

Three rules we ask every clinic to follow.

SMS is not an encrypted channel. The rules below keep appointment and pickup logistics usable without turning a text message into a clinical record.

Identifiers only

Name, appointment time, clinic location, doctor. Everything needed to turn up — and nothing more.

Appointment and service updates

Rescheduling, delays, results-ready, prescription-ready. What needs to happen next, without saying what happened.

Never sensitive diagnosis language

No test results in the message. No conditions, no diagnoses, no medication names. If a patient needs to know, ask them to collect in person or via a secure portal.

Sender IDs

Three examples Nigerian healthcare providers use.

STNICHOL

St Nicholas Hospital

REDDINGTON

Reddington Hospital

NHI-LAGOS

Nigerian Healthcare Initiative

Volume & cost

What a clinic or hospital typically spends.

Typical monthly volume

500 – 10,000 / month

Rate per segment

From ₦4.00

Typical monthly spend

₦2,000 – ₦40,000

Almost all healthcare SMS is transactional — appointments, pickups, results-ready alerts. DND-corridor routing applies, so reminders reach DND-registered patients too.

See the full rate card

Questions from healthcare providers

What clinic admins and doctors actually ask.

You can, and most clinics do. What we strongly advise against is including results, diagnoses, or clinical detail — SMS is not encrypted. Identifiers and logistics only.
Yes. Appointment reminders and pickup alerts are transactional — they route through the DND-compliant corridor and reach every Nigerian mobile number, DND or not.
Inbound SMS (two-way) is on our roadmap. For now, include a portal link or a number to call. STOP replies are honored automatically and suppress future sends.